Storage Dagenham Privacy Policy
This Privacy Policy explains how Storage Dagenham collects, uses, stores, and shares personal data for all customers and prospective customers located in the Dagenham area. It is intended to meet the requirements of the UK General Data Protection Regulation GDPR and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all personal data processed by Storage Dagenham in connection with the provision of storage services, including enquiries, bookings, contracts, payments, and general customer communications. It applies whether you contact us in person, by post, by electronic communication, or via any other method.
Types of Personal Data We Collect
We collect and process personal data that is necessary for the operation of our storage services and the management of our customer relationships. This may include the following categories of data:
Identification data such as full name, title, date of birth, and proof of identity details contained in identification documents you provide.
Contact data such as postal address, billing address, and communication preferences.
Contract data such as storage unit number, contract start and end dates, terms agreed, and correspondence relating to your contract.
Payment and transaction data such as payment method, details of payments made, payment history, invoices, and records required for accounting and tax purposes. We do not retain full payment card numbers beyond what is required by law or by our payment processors for security and verification.
Security and access data such as records of site access, CCTV footage where installed, and details of any incidents or security concerns relating to your use of the storage facility.
Communication data such as records of enquiries, complaints, feedback, and general communications with you.
How We Collect Personal Data
We collect personal data in several ways:
Directly from you when you make an enquiry, request a quote, sign a storage agreement, make a payment, or contact us with a question or complaint.
Automatically when you access our premises, for example via CCTV systems or access control systems used for safety and security.
From third parties where lawful and appropriate, such as payment service providers that confirm payment status, or where information is required to prevent or investigate fraud or other unlawful activity.
Lawful Basis for Processing Your Data
Storage Dagenham only processes personal data where there is a lawful basis under GDPR. Depending on the circumstances, we may rely on the following lawful bases:
Contract performance. We process personal data to enter into and fulfil a storage contract with you, including setting up your account, managing your storage unit, handling payments, and providing customer support.
Legal obligation. We process certain information to comply with legal and regulatory requirements, including tax, accounting, record keeping, security, and obligations relating to the prevention and detection of crime.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. This can include ensuring the security of our premises, managing our operations, improving our services, and handling enquiries and complaints.
Consent. In limited circumstances, we may rely on your consent, for example regarding optional marketing communications. Where we rely on consent, you may withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide, manage, and administer storage services, including the creation and maintenance of your customer account and storage agreement.
To process payments, issue invoices, and maintain accurate financial and accounting records.
To communicate with you about your contract, your storage unit, changes to our services, and any issues that may affect your use of our facilities.
To maintain the safety and security of our premises, staff, and customers, including through the use of CCTV and access control systems where in operation.
To manage enquiries, concerns, feedback, and complaints, and to improve the quality of our services.
To comply with legal, regulatory, and law enforcement requests where we are required to do so.
Data Retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting, or reporting requirements. In general:
Contract and billing records are kept for the duration of your contract and for a further period required by law for tax and accounting purposes.
Security-related records, including CCTV footage and access logs, are kept for a limited period appropriate to the security needs of the premises and will then be securely deleted or overwritten unless required longer for the investigation of an incident.
General enquiry and communication records are retained for a period that enables us to respond to your enquiries and to demonstrate how we have handled them, after which they are securely deleted or anonymised.
When personal data is no longer required, we will ensure it is securely deleted, destroyed, or anonymised so that it can no longer be associated with you.
Use of Data Processors
We may engage third party service providers to process personal data on our behalf. These data processors may include providers of payment processing services, secure data storage, accounting or billing software, security and CCTV maintenance, and professional advisers such as accountants or legal professionals.
Where we use data processors, we ensure that appropriate contractual and technical safeguards are in place so that your personal data is processed only in accordance with our instructions, is kept secure, and is not used for the processors own purposes.
Sharing Your Personal Data
We will not sell your personal data. We may share your personal data with the following recipients, only to the extent necessary and lawful:
Service providers and data processors that assist us in operating our business and providing storage services.
Professional advisers including accountants, auditors, and legal advisers where necessary for legitimate business purposes.
Law enforcement agencies, regulators, courts, or other public authorities where we are required to do so by law or where sharing is necessary to protect our rights, property, customers, or the safety of others.
International Transfers
Where any of our service providers process personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place so that your data is protected in a manner consistent with GDPR requirements. These safeguards may include the use of approved standard contractual clauses or other legally recognised mechanisms.
Your GDPR Rights
Under GDPR, you have a number of rights in relation to your personal data processed by Storage Dagenham. These include:
Right of access. You have the right to request confirmation that we are processing your personal data and to request a copy of the data we hold about you.
Right to rectification. You have the right to request that inaccurate or incomplete personal data about you be corrected or updated.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we are not legally required to retain it.
Right to restriction. You can request that we restrict the processing of your personal data in specific situations, such as where you contest the accuracy of the data.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine readable format, or transfer it to another controller where technically feasible.
Right to object. You have the right to object to processing based on our legitimate interests, including profiling based on those interests. We will stop processing your data unless we have compelling legitimate grounds that override your interests or we need to continue processing for legal claims.
Right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or if you have questions or concerns about how Storage Dagenham handles your personal data, you can contact us through your usual communication channels used for your contract or enquiry. We will respond to your request in accordance with applicable data protection laws.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first, so that we can try to resolve your concerns directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, in data protection law, or in our internal practices. When we make significant changes, we will take reasonable steps to inform you, for example by providing an updated version when you renew or modify your contract. The date of the most recent update will be indicated in the latest version of this Privacy Policy.
