Storage Dagenham Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Dagenham provides storage and related removal services to individual and business customers. By placing a booking, using our storage facilities or instructing us to handle your goods, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, unless the context requires otherwise:
Customer means the person, firm or company who requests services from Storage Dagenham.
Company, we, our or us means Storage Dagenham.
Services means any storage, removal, collection, delivery, packing, loading or associated services we agree to provide.
Goods means the items that you ask us to store, move, handle or otherwise deal with.
Contract means the agreement between the Customer and the Company incorporating these Terms and Conditions.
2. Scope of Services
We provide storage facilities and associated removal and handling services, including the collection and delivery of goods, in our standard service area and as otherwise agreed in writing. The precise services, charges, and timing will be confirmed in our booking confirmation or written quotation.
Any additional services requested after the initial booking, including extra labour, packing materials, or additional journeys, will be charged at our then-current rates and are subject to availability.
3. Booking Process
3.1 A booking may be requested by the Customer in person, by post or through an online enquiry or booking system made available by us from time to time. A booking request does not create a binding contract until it is accepted by us.
3.2 We will normally issue a written quotation setting out the services offered, the estimated charges and any specific terms. The quotation will usually have a validity period stated on it. If no validity period is stated, quotations are valid for 30 days from the date of issue.
3.3 A contract comes into force when we confirm acceptance of your booking in writing, which may include email or other written confirmation, or when we commence providing the services, whichever occurs first.
3.4 It is the Customer's responsibility to ensure that all information supplied to us at the time of booking, including access details, addresses, item descriptions, insurance requirements, and any special handling requirements, is complete and accurate. We are not responsible for delays, additional costs or inability to perform services arising from incorrect or incomplete information.
4. Pricing and Quotations
4.1 Unless stated otherwise, all prices are in pounds sterling and may be subject to value added tax or other applicable taxes at the prevailing rate.
4.2 Quotations are based on the information you provide, including the quantity and type of goods, access conditions, the distance between addresses, the duration of storage, and any special requirements. If these details change, we may adjust the quotation or invoice to reflect the actual services provided.
4.3 We reserve the right to charge additional fees where access is restricted, parking is not available or permits are not in place, lifts are unavailable, or where there are delays outside our control, including waiting for keys or other parties.
5. Payments and Invoicing
5.1 Unless otherwise agreed in writing, payment for removal and handling services is due in full prior to the commencement of services or on the day of service before unloading, as notified to you during the booking process.
5.2 Storage fees are payable in advance, usually on a weekly or monthly basis, as specified in your storage agreement or invoice. We may require a deposit at the start of the storage period, which may be applied to unpaid charges or damage at the end of the contract.
5.3 We may accept various payment methods, which may include card payments, bank transfers and other cashless options. The payment methods available will be confirmed at the time of booking or on your invoice. We reserve the right to refuse certain payment methods at our discretion.
5.4 If any payment is not received by the due date, we may charge interest on the overdue amount at the statutory rate, suspend access to the storage unit, suspend scheduled services, or terminate the contract. We may also charge reasonable administrative fees for late payment reminders and collection activities.
5.5 If you dispute any invoice, you must notify us in writing without delay, giving full details of the dispute. You must still pay any undisputed amount by the due date.
6. Cancellations and Amendments
6.1 You may cancel or amend your booking subject to the following provisions.
6.2 For removal or collection services, if you cancel more than a specified number of working days before the scheduled date, a cancellation fee may not be charged or may be limited to an administrative fee, as set out in your quotation or booking confirmation. If you cancel at shorter notice, we may charge a percentage of the quoted price to cover costs and loss of bookings.
6.3 For storage services, you may usually terminate your storage agreement by giving notice in writing in accordance with the notice period stated on your storage agreement or invoice. If you vacate earlier, you may remain liable for charges for the full notice period unless we agree otherwise.
6.4 If you amend the date, time, scope or destination of the services, we will use reasonable efforts to accommodate the change, but we do not guarantee availability. Amendments may result in revised charges or additional fees.
6.5 We may cancel or postpone services where necessary for safety, legal, or operational reasons, including severe weather, access issues, or events beyond our reasonable control. We will notify you as soon as reasonably practicable and, where possible, offer an alternative date. Our liability in such cases is limited to refunding any amounts you have paid for services not provided, subject to section 10.
7. Customer Responsibilities
7.1 You are responsible for ensuring that:
The goods are properly packed, labelled and prepared for transport or storage, unless you have requested and paid for our packing services.
All items are suitable for storage in the conditions available and are not perishable or otherwise inappropriate for the agreed storage period.
Access is available at the collection and delivery addresses, including adequate parking and any required permissions or permits.
Any necessary consents, licences or authorisations relating to the goods or premises are in place.
7.2 You must not store or request us to move any goods that are prohibited under section 8 (Prohibited and Restricted Goods).
7.3 You must comply with all site rules and safety instructions when visiting our storage facilities, including any directions given by our staff in relation to parking, loading and unloading.
8. Prohibited and Restricted Goods
8.1 You must not store, or request us to handle, any of the following items:
Explosives, firearms, ammunition or weapons of any kind.
Flammable, hazardous, toxic or corrosive materials, including gas cylinders, fuel, chemicals, paints, solvents and asbestos.
Perishable items, animals, plants, foodstuffs or any living organisms.
Illegal items, including unlawful drugs, stolen goods or counterfeit items.
Cash, securities, precious metals, jewellery, furs or other items of exceptionally high value, unless we have agreed in writing and appropriate insurance arrangements are in place.
8.2 You are responsible for any loss, damage, fines or claims arising from the storage or handling of prohibited items, whether or not you were aware that such items were prohibited.
9. Waste Regulations and Disposal
9.1 We operate in accordance with applicable waste management and environmental regulations. We are not a general waste disposal service and do not accept household or commercial waste except by prior arrangement and subject to separate charges.
9.2 You must not leave unwanted items, packaging, or waste in common areas, loading bays, corridors, or outside the storage unit. All waste must be removed by you or disposed of through a correctly arranged waste removal service.
9.3 If you request us to dispose of items on your behalf, we may charge for waste handling, transportation and disposal at our prevailing rates. Hazardous or restricted waste may require specialist handling and may incur significantly higher charges.
9.4 If you abandon goods in a storage unit or at our premises, or fail to collect goods after the termination of the contract, we may treat the goods as abandoned and dispose of them in accordance with applicable law. We may first seek to recover any outstanding charges from the sale or disposal of the goods. Any reasonable costs we incur in relation to the removal, storage, or disposal of abandoned goods may be added to your account.
10. Liability and Limitations
10.1 We will exercise reasonable care and skill in providing the services. However, our liability for loss of or damage to goods is limited as set out in this section, unless a higher level of cover has been agreed in writing.
10.2 We are not liable for loss or damage arising from any of the following:
Inherent defects, natural deterioration or fragility of goods.
Insufficient or unsuitable packing or preparation by you or a third party not acting on our behalf.
Acts or omissions of the Customer or any third party present at collection or delivery addresses.
Weather conditions, gradual atmospheric effects, or changes in temperature or humidity.
Wear and tear, minor scrapes or scuffs to furniture or items that could reasonably occur during normal handling.
10.3 Our total liability for any claim for loss of or damage to goods, whether arising in contract, tort or otherwise, is limited to a reasonable market value of the damaged or lost goods, subject to a financial cap per consignment or per storage unit, as specified in your quotation or separate insurance arrangement.
10.4 We are not liable for indirect or consequential losses, loss of profit, loss of business, loss of data or loss of opportunity, even if foreseeable.
10.5 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
11. Insurance
11.1 You are responsible for ensuring that your goods are properly insured against loss or damage during transport and storage. We recommend that you arrange suitable insurance cover for the full replacement value of your goods.
11.2 Where we offer optional insurance or extended cover, full details of any policy terms, exclusions and limits will be provided on request or as part of the booking documentation. Any such cover will only take effect when accepted and confirmed in writing, and when the premium has been paid.
12. Access to Storage Units
12.1 Access to your storage unit or stored goods is subject to our site opening hours and operational policies. We may require proof of identity and authority before granting access.
12.2 We may temporarily restrict access to all or part of the premises for safety, maintenance or operational reasons. Where possible, we will provide advance notice of any planned restrictions.
12.3 If you are in arrears of payment or in material breach of these Terms and Conditions, we may suspend access to your storage unit until the breach is remedied, without prejudice to our other rights.
13. Lien and Right of Sale
13.1 We have a lien over the goods for all charges and other sums due to us under the contract. This means we are entitled to retain possession of the goods until all amounts owed have been paid in full.
13.2 If any sum remains unpaid for a period specified in our notices to you, we may, after giving you reasonable notice, sell or otherwise dispose of some or all of the goods in accordance with applicable law. We will apply the proceeds to the outstanding sums and any reasonable costs of sale or disposal. Any remaining balance will be made available to you upon request.
14. Data Protection and Privacy
14.1 We will collect and process personal information about you as necessary to administer your account, provide the services, comply with legal obligations and for legitimate business purposes.
14.2 We will handle personal data in accordance with applicable data protection legislation. Further details may be provided in a separate privacy notice made available to you.
15. Events Beyond Our Control
15.1 We are not liable for any delay or failure to perform our obligations where such delay or failure results from events or circumstances beyond our reasonable control. These may include, but are not limited to, severe weather, industrial disputes, road closures, accidents, fire, flood, acts of terrorism, public health emergencies, or actions by authorities.
15.2 If an event beyond our control occurs, we will take reasonable steps to minimise its impact and resume services as soon as reasonably practicable.
16. Complaints
16.1 If you are dissatisfied with any aspect of our services, you should notify us in writing as soon as possible, providing full details of your concerns.
16.2 We will review and respond to complaints within a reasonable time. You agree to give us a reasonable opportunity to investigate and, where appropriate, rectify any issues.
17. Variation and Assignment
17.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that contract, unless we agree otherwise in writing.
17.2 We may assign or transfer our rights and obligations under the contract to another organisation, provided that this does not materially affect your rights. You may not assign your rights or obligations without our prior written consent.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided, whether in contract, tort or otherwise.
19. Entire Agreement
19.1 These Terms and Conditions, together with any written quotation, booking confirmation or storage agreement issued by us, constitute the entire agreement between you and us in relation to the services, and supersede any prior discussions, correspondence or representations.
19.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.
